Fees and Payments

What the Nurture Agency Fee Covers

Quick overview

Nurture’s agency fee covers the end-to-end work required to run a safe, reliable egg donor programme - from recruiting and preparing suitable donors, to coordinating timelines and documentation with your clinic, to supporting your donor through retrieval and aftercare.

In practical terms, you are paying for a professionally managed programme that reduces delays, lowers avoidable risk, and removes a large administrative load from your IVF journey.

What you’re really paying for

• A consistent pipeline of suitable donors - not just a list of profiles
• Reduced risk of donor drop-out and miscommunication through structured preparation and ongoing support
• Efficient coordination across intended parents, donor, and clinic - especially when timelines shift
• Proper documentation and ethical compliance, including careful handling of sensitive information
• High-touch support for donors and intended parents before, during, and after the donation

What’s included in the agency fee

1) Donor recruitment and programme management

We: recruit donors, manage enquiries, check eligibility, onboard suitable candidates, and keep donor profiles current.

So you get: access to a living programme that continues to generate donors, rather than a small, static pool.

2) Donor readiness and preparation

We: educate donors on the process, expectations, and commitment required, and support them to complete required steps.

So you get: donors who are better prepared and more likely to follow through.

3) Screening coordination with your clinic

We: coordinate the donor screening pathway with your fertility clinic, schedule steps, follow up results and next actions, and keep things moving.

So you get: fewer avoidable delays and fewer missed steps.

4) Matching support and donor confirmation

We: provide suitable donor options aligned with your preferences and clinic requirements, answer questions, and confirm availability and readiness.

So you get: a smoother selection process and clearer next steps.

5) Planning and coordination once you choose

We: coordinate timelines, appointments, reminders and changes between donor and clinic, and support donor compliance.

So you get: reduced risk of last-minute cancellations and fewer disruptions.

6) Documentation, privacy and ethical compliance

We: coordinate documentation, support donors to understand consent processes, and handle personal information carefully.

So you get: a process that protects donors and intended parents and reduces avoidable legal, ethical, and administrative risk.

7) Donor support during stimulation to retrieval

We: support donors during stimulation, help them stay on track with monitoring visits and instructions, and escalate concerns early.

So you get: a safer, more reliable process with fewer preventable issues.

8) Aftercare and post-donation support

We: provide donor aftercare support after egg retrieval and remain a consistent support point for follow-up questions.

So you get: better donor wellbeing and programme continuity.

9) Problem-solving when things change

We: manage real-world changes (clinic schedule shifts, logistics, timing changes) and keep communication aligned.

So you get: less stress and fewer avoidable delays.

What’s not included in the agency fee

The agency fee does not include medical or treatment costs charged by the fertility clinic or third parties. These are billed separately.

Not included:

• IVF treatment costs charged by the fertility clinic
• Donor stimulation medication
• Laboratory, embryology, theatre and procedure costs
• Donor compensation / reimbursement (handled by the fertility clinic in line with South African guidelines)
• Donor travel costs where travel is required (quoted separately)

Travel costs - how it works

Some intended parents choose a donor who is based in a different city from their treating clinic. In those cases, the donor may need travel support.

Important: Any donor travel supported by Nurture is within South Africa and coordinated to support the clinic’s timeline.

Travel costs are not included in the agency fee and are quoted separately, depending on:

• donor location
• clinic city
• flight pricing at time of booking (if required)
• accommodation requirements (if required)
• ground transport needs

Frequently asked questions

Why is there an agency fee if the clinic does the medical work?

Because a donor programme only works when donors are continuously recruited, properly prepared, supported, and reliably coordinated with clinic timelines and documentation. The medical team delivers the clinical care. Nurture manages the donor programme and end-to-end coordination that makes the process workable and reliable.

Does the agency fee include the donor’s reimbursement?

No. Donor compensation / reimbursement is handled by the fertility clinic in line with South African guidelines.

If I choose an out-of-town donor, will that change the cost?

The agency fee remains the same. Any donor travel support (within South Africa) is quoted separately based on the donor’s location and the clinic city.

Next step

If you would like a clear breakdown of the process and what happens next after you select a donor, contact the Nurture team and we will guide you through the timeline with your chosen clinic.